Help & Support
Where to get help and what details to include
Fastest support path
For most issues, use the support/community channel configured for your deployment. On many deployments this is Discord.
Before opening a ticket
Include:
- clear issue description
- market URL (if relevant)
- wallet address
- transaction hash (if onchain action failed)
- screenshot/video of the error
This helps Axes support triage quickly.
Escalation cases
Escalation is usually needed for:
- unresolved deposits/withdrawals
- claim failures after finalized resolution
- account-access/security concerns